Along with Paul Roberts, AVP/Director of Litigation Management of Zurich, Thomas facilitated a discussion on how insurers and law firms can effectively leverage litigation management KPI’s to improve performance. Topics included:
- Identifying the key performance indicators most commonly used by insurers to assess outside counsel performance;
- The relative importance of evaluations metrics, subject matter expertise, and relationships in evaluating counsel; and
- Developing a shared scorecard to enhance alignment and improve performance.
Thomas also served as a member of the steering committee for this year’s program, themed “Change Is Good, Right?”. The invitation-only event, which was tailored to insurance industry claims executives and in-house counsel, included attendees from over 20 different insurance companies.